Texas cutting tools and accessories distributor M&M Sales & Equipment wasn’t new to industrial vending. In three different instances they attempted to offer vending services to machine shop customers, but each attempt ended with the same result — the vending solution was too complicated and technical.
They had given up on vending as a service until two customers requested a vending solution be part of their agreement. Their businesses required round-the-clock-inventory access, and if M&M Sales & Equipment couldn’t deliver, they would have to take their business elsewhere. One customer even offered to switch all of their business to M&M Sales & Equipment if they provided them with a vending solution. At that point, M&M Sales & Equipment Vice President Jeremy Kirkpatrick reached out to 1sourcevend.
They decided to use 1sourcevend’s coil vending machines to vend items such as inserts, tooling, grinding wheels, tool holders, end mills and safety supplies. After placing two machines, M&M Sales & Equipment found 1sourcevend’s vending solutions to be flexible and configurable, easy to implement and cost-effective. Once their customers experienced the benefits of vending, M&M Sales & Equipment gained unexpected business outside of the machines that included new coolant business, hydraulic oil and lubrication, and safety supplies.
With 1sourcevend’s vending solutions, M&M Sales & Equipment experienced:
- Improved inventory control
- Detailed usage reporting
- Increased customer spend
- Less time spent refilling inventory
- Less customer downtime
“1sourcevend lets me take good care of customers that need 24/7 access to inventory,” said Jeremy Kirkpatrick, VP of Internal Operations of M&M Sales & Equipment. A far cry from their previous experience with vending, the machines have been so successful for both M&M Sales & Equipment and their customers, the company is in the process of installing three more machines.
Find out how 1sourcevend’s powerful software can help you control inventory, drive revenue and grow wallet share by reading the full case study.